Refund and Cancellation Policy

Thank you for shopping with Sonisplace. We strive to ensure that you are satisfied with your purchase. Please read our refund and cancellation policy carefully to understand how we handle cancellations and refunds.

1. Order Cancellation

  • Before Dispatch: If you wish to cancel your order, you can do so within 24 hours of placing the order, provided it has not been dispatched yet. To cancel an order, please contact our customer support at [contact email] or [contact phone number]. We will process the cancellation and refund the full amount.
  • After Dispatch: Once your order has been shipped, cancellations will no longer be accepted. If you wish to return an item after it has been shipped, please refer to our Return Policy.

2. Refunds

  • Eligibility for Refunds: Refunds will only be processed under the following circumstances:
    • If the item you received is damaged or defective.
    • If you received the wrong item.
    • If the item is not as described.
  • Refund Process: If you qualify for a refund, the amount will be credited to your original payment method within 7-10 business days after we have processed the refund. Please note that shipping charges (if applicable) will not be refunded.
  • Non-Refundable Items: Certain items such as customized products, paintings, or furniture that have been altered according to the customer’s specifications are not eligible for refunds or cancellations.

3. Returns

If you are not satisfied with your purchase and would like to return it, please refer to our Return Policy for detailed information on how to initiate a return.

4. Exchange

We do not offer exchanges at this time. However, you can return an item and place a new order if needed.

5. Shipping Costs for Returns

  • For domestic returns due to damage, incorrect item received, or other issues with the order, we will cover the return shipping cost.
  • For other reasons (such as change of mind), the return shipping cost will be borne by the customer.

6. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact our customer support team at [contact email] or [contact phone number] with your order details and reason for cancellation/refund. Our team will guide you through the process and provide instructions for returning items (if applicable).

7. Change of Address or Shipping Issues

If you provide an incorrect shipping address or if the delivery is delayed due to courier issues, we cannot be held responsible for refunding or re-shipping the items. Please ensure your shipping address is accurate before finalizing your order.

8. Disputes

If you disagree with any part of this policy or experience issues with your order, please contact us, and we will work to resolve the matter to your satisfaction.